Refund Policy

At Fasto, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free refund process.

Returns

We accept returns within 30 days of receiving your order. If you’re not satisfied with your purchase, you can return the item(s) for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

How to Return an Item

1. Contact our customer support team at [your email] or [phone number] to initiate the return process.

2. Please include your order number and the reason for the return in your message.

3. Once your return request is approved, you will receive instructions on how to send the item back to us.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank.

Non-Refundable Items

Please note that certain items are non-refundable, including:

• Gift cards

• Final sale items or products marked as non-returnable

• Opened or used items (such as personal care products or certain accessories)

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We’ll be happy to help you arrange the exchange.

Shipping Costs

Shipping costs for returned items are the responsibility of the customer, unless the return is due to a defective or incorrect item.

If you have any questions or need further assistance with returns or refunds, please don’t hesitate to contact our customer service team at [your email] or [phone number].